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Frequently asked questions

Frequently asked questions


Do you have questions about Sem Lewis or the items that you can find here? Maybe your question is among the answers of the frequently asked questions! You cannot find the answer there either? Please contact our Customer Service and we will be happy to help you!

What if a product is out of stock?

When a product is out of stock, you can leave your e-mail address with the product. As soon as the product becomes available again, you will be the first to know! How long this will take differs per product. Note: by leaving your e-mail address, you also automatically sign up for our newsletter. 

Can I still return a product?

If you are not satisfied with your new product, it is possible to return it. For all products, there is a 30-day cooling-off period, which starts on the day you receive the last product of your order. Read more about returning products here

What is the delivery time of my order?

Orders are shipped with DHL or FedEx. Check this page for the expected delivery time of your order.


Ordered before 22:00
shipped the same day
Free shipping
from €50 (in EU)
30 days
return policy

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